For more than 20 years, Smartfox has been serving customers throughout New Zealand.
Over that time, we've built an extensive customer feedback history through our online stores and our long-established Smartfox presence on Trade Me.
We're proud of the reputation we've built and especially grateful to the thousands of customers who have taken the time to share their experiences.
Customers regularly mention our fast delivery, helpful service, straightforward ordering and products arriving exactly as expected.
Below is just a small selection of the feedback we've received from Smartfox customers around New Zealand.
What Our Customers Say
★★★★★
“Awesome, as always. Third time ordering and cannot fault. Thank you.”
Karen — Te Anau
★★★★★
“Great service and I love the book. Many thanks.”
Dave — Christchurch
★★★★★
“Super fast delivery and thank you. Highly recommended.”
John — Whangarei
★★★★★
“Love my purchases, thank you so much.”
Loren — Franklin
★★★★★
“Fast delivery. Product as stated. Highly recommend.”
David — Wanaka
★★★★★
“Great Smartfox, love the clock, looks and works perfectly and was well packaged for freight.”
Shelley — Invercargill
★★★★★
“Nice sheet set from a great and reliable seller! A+”
Paul — Auckland
★★★★★
“Very impressed, super fast delivery and very well packaged. I highly recommend.”
Andrew — Coromandel
★★★★★
“Thanks for the quick delivery. The items were exactly as expected.”
Philip — Kumeu
★★★★★
“Great product and trade, as pictured and described. Thank you.”
Ryan — Manukau
★★★★★
“Fantastic company, swift delivery.”
Sarah — Porirua
★★★★★
“Thank you once again for another cool trade! Love the quality products and great customer service.”
Bruce — Tauranga
★★★★★
“Many thanks for the opportunity to trade with you again.”
Susan — Ashburton
★★★★★
“Very prompt communication and delivery.”
Andrea — Nelson
★★★★★
“Excellent! Very quick delivery. Well done.”
Owen — Ashburton
★★★★★
“Excellent product and quick service.”
Elaine — Kaiapoi
★★★★★
“Very pleased with purchase. Excellent service, quick delivery, no hassle.”
Chrissy — Christchurch
★★★★★
“Excellent communication, happy result. Thank you.”
Joshua — Invercargill
★★★★★
“Would recommend this seller to others. Quick and painless process.”
Matty — Hamilton
★★★★★
“Delivery was quick.”
Paul — Waiheke Island
★★★★★
“Quick and easy and love the duvet. Thank you.”
Louise — Helensville
★★★★★
“Thank you. Item received as described and quickly.”
Michelle — Te Anau
★★★★★
“It was easy and fast, thanks.”
Marina — North Shore
★★★★★
“Thank you very much. Always a pleasure to do business.”
Darren — Tauranga
★★★★★
“Item exactly as described. Prompt shipping. Thank you.”
David — Queenstown
★★★★★
“Fast shipping. Recommended.”
Karen — North Shore
★★★★★
“Clear communication and good item, as described. Thank you.”
Mary — Timaru
★★★★★
“Fast and problem free.”
Andrew — Carterton
★★★★★
“Product as described. Prompt delivery. Highly recommend!”
Kim — Kumeu
★★★★★
“Excellent product and service.”
Charles — Auckland
★★★★★
“Good communication. Quick response. Highly recommended.”
Janet — Kerikeri
★★★★★
“Fast delivery. Highly recommend.”
Divika — Cambridge
★★★★★
“Great service and very happy with purchase. Thanks.”
Bryan — Waitakere
★★★★★
“Quick delivery, good product. Recommended.”
John — Auckland
★★★★★
“Received product quickly and in perfect condition. Would trade again.”
CJ — Franklin
★★★★★
“Exactly what I wanted. Delivered promptly.”
Debbie — Papakura
★★★★★
“Very helpful. Would trade again.”
Rob — Auckland
★★★★★
“Super fast delivery, item as advertised, very happy. Have placed you in my favourites.”
D — Palmerston North
★★★★★
“Great product and packed well. Will order from this seller again. Thank you.”
Anita — Ashburton
★★★★★
“Excellent trader, fast delivery, highly recommend and great communication.”
Gary — Tauranga
Feedback Built Over More Than 20 Years
Smartfox has been trading online for more than two decades.
Our long-established Trade Me presence has helped us build an extensive customer feedback history, with more than 100,000 customer ratings and 97%+ positive feedback.
What we're particularly proud of isn't simply the number of ratings. It's the themes that appear repeatedly in the feedback we receive.
Fast Delivery
Customers regularly comment on prompt dispatch and quick delivery.
Products as Described
Customers appreciate receiving products that match their expectations and descriptions.
Helpful Customer Service
Communication, responsiveness and helpful service are frequently mentioned.
Easy Online Shopping
Many customers describe their Smartfox experience as quick, easy and hassle-free.
Repeat Customers
Some of our favourite feedback comes from customers who return to shop with Smartfox again.
Trusted by Customers Across New Zealand
From Auckland, Hamilton and Tauranga to Wellington, Christchurch, Dunedin and communities throughout New Zealand, Smartfox has served customers nationwide for more than 20 years.
We're a 100% Kiwi owned and operated online retailer offering an extensive and continually growing range of products, backed by nationwide delivery and a dedicated New Zealand customer service team.
Thank You
Whether you've shopped with Smartfox once or have been purchasing from us for years, thank you for choosing a New Zealand business.
Every piece of feedback helps us improve and also helps new customers shop with Smartfox with confidence.
Thank you to every customer who has taken the time to share their experience with us.