All orders are shipped from our warehouses in New Zealand so there are no unexpected imports cost.

All orders placed through Smartfox are for delivery only. Smartfox does not operate a physical retail store so your order cannot be picked up.

Orders are delivered by courier and require a signature upon delivery. Please make sure the delivery address is where someone can sign for the delivery.

• Delivery 3-10 business days after dispatch from our fulfilment centre (unless otherwise stated)
• Rural deliveries may take longer in some areas
• Transit times do not include public Holidays
• Deliveries are only made on business days, not weekends.

All orders are delivered using courier and require a signature upon delivery so they can be tracked. We only deliver to residential or business addresses - PO Boxes are not accepted for security reasons. Please ensure you have your order delivered to an address where someone is available to sign for it. If you are unavailable to sign for an item when our courier called, we will leave a Card to Call at the delivery address. This card details when the delivery was attempted, the item number and what you need to do to have the items redelivered