SmartFox is 100% NZ owned!
The name that will appear on your statement will be Smartfox. The payment/prices are on in NZD
Orders are delivered by courier and require a signature upon delivery. Please make sure the delivery address is where someone can sign for the delivery.
All orders are delivered using courier and require a signature upon delivery so they can be tracked. We only deliver to residential or business addresses - PO Boxes are not accepted for security reasons. Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when our courier called, we will leave a Card to Call at the delivery address. This card details when the delivery was attempted, the item number and what you need to do to have the items re-delivered
Orders cannot be picked up. They will be sent directly to the address you enter when you check out online.WARRANTY
We provide a standard 30 day Return to Base Warranty for defects or malfunction for all listings that do not include any warranty information. Please check each product carefully for correct warranty type and period.
YOUR RIGHTS WHEN YOU CHANGE YOUR MIND
We do not have to give you a refund if:
If you are unsure about a product then please email us about a right to exchange. Once agreed by us then please remember all goods returned to us must be in original packaging with all accessories and in a re-saleable condition. If you do not meet those requirements we will not refund or exchange your product and we will send your purchase back to you at your expense.
Non-faulty product will require a Goods Return Authority, must be in saleable condition, and will be subject to a minimum 20% restocking fee. Freight charges will not be credited under any circumstances.
By either registering, shopping or signing-up to newsletter on our website, you agree to receiving promotional material via email from Smartfox. Your email address will not be re-distributed to other parties, and will remain confidential between you and Smartfox.